Get in Touch With Us
Got a question about one of our casino reviews, spotted something that needs updating, or want to flag a free spins offer we should take a closer look at? This page explains how to reach the team behind neptunecanada.com and what kind of enquiries we handle.
The Best Way to Reach Our Team
Email is the most reliable channel for getting in touch. Write to us at [email protected] and a member of the team will read your message personally — we don't rely on automated replies to stand in for a proper response.
Whenever you write in, a bit of context helps us route your message properly. Tell us whether you're asking about a specific brand, a bonus term you didn't understand, or something else entirely. It means we can get you a useful answer rather than a generic one.
What You Can Get in Touch About
- Free spins and bonus questions — If a wagering requirement, minimum deposit, or free spins expiry date on one of the offers we cover isn't clear, ask us to walk through it.
- Corrections — Casino offers, terms and editorial ratings change. If you find something on neptunecanada.com that looks out of date, we want to know so we can check it and update the page.
- Content suggestions — If there's a Canadian casino, payment method, or topic you'd like us to cover that we haven't yet, let us know what you have in mind.
- Partnership or media enquiries — If you represent a casino brand, software provider, or another site and want to discuss working together, introduce yourself and outline the enquiry.
- Responsible gambling concerns — If you or someone close to you is struggling with gambling, tell us in your message. We can point you toward the right support resources rather than trying to advise directly.
What This Site Can and Can't Help With
Online Casino is an independent comparison and review site. We research and rank Canadian online casinos, including their free spins offers, game libraries and payment options, but we don't manage player accounts, process deposits or withdrawals, or handle disputes with a casino directly. If you have an issue with an account, a bonus that wasn't credited, or a withdrawal delay, that has to go through the casino's own support team — most licensed sites list a live chat or support email on their platform.
What we can help with is context: understanding why an offer is structured the way it is, how a wagering requirement works, or how a brand compares against others we've reviewed, such as those covered in our roundup of trusted casinos operating outside GamStop restrictions for readers weighing up options beyond the standard Canadian market.
How Quickly We Reply
We aim to respond within a couple of working days. During busier periods — around new casino launches or major promotional pushes — it can take a little longer, but every message gets a reply from someone who has actually read it. If your enquiry is time-sensitive, say so at the top of your message.
Before You Write In: A Few Things Worth Checking First
Some questions can be answered faster by checking the site itself before you email:
- Bonus terms — minimum deposit, wagering multiple, maximum bet while wagering, and expiry — are usually listed alongside each offer we cover.
- Payment method availability varies by casino brand, so check the specific operator's page rather than assuming every method applies site-wide.
- Editorial ratings on neptunecanada.com reflect our own research into bonus terms, game selection, payment speed and licensing information — they are not customer review scores, and we're happy to explain the reasoning behind any individual rating if you ask.
A Note on How We Work
Our rankings and reviews are built from research into publicly available terms, licensing details and bonus structures. We may earn a commission when readers sign up through links on this site, but that never decides where a casino sits in our rankings — a brand's position reflects what we found when we looked into it, not what it pays us. If you think a review has missed something or misrepresented an offer, tell us. Reader feedback genuinely shapes what we update and revisit.
Thanks for taking the time to read this far. Whether it's a quick question or a longer note, we're glad to hear from you.